Privacy policy

The data controller is DAVOND s. r. o., registered office at Šustekova 3697/49, 851 04 Bratislava – Petržalka, Slovakia, Company ID 55 670 601, Tax ID 2122058708, VAT ID SK2122058708, registered in the Commercial Register of the Bratislava III Municipal Court, Section Sro, Insert No. 171975/B. You can contact us about privacy at [email protected] or +421 918 909 343.

When you request a callback through the form, we process the phone number or email address you provide. We may add the service type based on the link you used to open the form. On submission, we may attach technical attribution data such as the landing page, UTM parameters, or an advertising click identifier; we do not add your contact detail or form contents to analytics events.

Form protection processes browser security signals, an IP address, and a verification token. The contents of form fields are not sent to the form-protection service.

If you use the Samian AI chat or another AI feature on the website, we may process the text you enter, including contact details if you provide them yourself, selected options, and technical request metadata. Do not enter sensitive or confidential information into AI features.

Samian processes your messages to reply in the chat and may automatically identify a potential business enquiry. If it does, we email the DAVOND team the full conversation so far, including your messages, the assistant's replies, and any contact details you provided. Ordinary conversations not identified as enquiries are not forwarded to the team. The chat does not ask for a separate confirmation before this handoff.

We process ordinary chat questions on the basis of our legitimate interest in providing visitors with information. We rely on our legitimate interest in responding to interest in our services to identify and forward business enquiries to the DAVOND team; depending on the circumstances, subsequent handling of an enquiry may also rely on pre-contractual steps at your request. We use enquiry data to respond, assess the project, and, where relevant, deliver agreed work. The form confirmation covers only contact about your enquiry, not marketing messages. Security processing is based on our legitimate interest in protecting the website and forms. Optional website measurement is activated only with your consent.

The website does not store submitted enquiries or forwarded chat transcripts in a separate database; it delivers them to the company mailbox. We keep them there only as long as needed to handle the enquiry and protect legal claims, or as required by applicable law.

When Microsoft Clarity is enabled and you allow measurement including heatmaps, Microsoft processes interactions such as clicks and scrolling to produce heatmaps and session recordings. Contact-form and chat content is masked. This helps us identify usability problems. You can withdraw consent in Cookie settings.

We use Resend (Plus Five Five, Inc.) to deliver email, including transcripts of business enquiries from the chat; these go to the company mailbox and the DAVOND team handling enquiries. We use Cloudflare Turnstile to protect forms. If you allow measurement, Google Tag Manager or the Google tag and Google Ads measure visits and successful enquiries; we do not send form or chat content, including contact details, to analytics.

AI features may be processed through OpenRouter and the selected AI model provider. Contact details from the form are not sent to AI features; details you enter in the chat may, however, be part of AI processing. AI output has no legal or contractual effect.

Some providers or their subprocessors may process data outside the European Economic Area. In that case, transfers are governed by the provider's applicable transfer mechanism and contractual safeguards. We will provide current details on request.

You may request access, correction, deletion, or restriction, object to processing, and request data portability where provided by law. Where processing is based on consent, you may withdraw it at any time without affecting processing carried out before withdrawal. You also have the right to lodge a complaint with the Slovak Office for Personal Data Protection.

Providing a phone number or email address and confirming that we may contact you about your enquiry is voluntary; without them we cannot handle your callback request.

We do not use automated individual decision-making or profiling that produces legal or similarly significant effects in relation to your enquiry.