DAVOND / ONGOING TECHNICAL CARE
Care for websites, online stores and business applications. Maintenance, fixes and ongoing development — including systems built by another supplier.
MONTHLY SYSTEM CARE
Indicative plans for one application. The final price and scope depend on the technical setup, number of devices and support requirements. We confirm them after a technical assessment.
For a small, stable application with scheduled maintenance.
For a system used daily, with ongoing monitoring and priority support.
For a system with greater operational needs and faster support requirements.
Support hours: Monday–Friday, 10:00–20:00 Europe/Bratislava time, excluding Slovak public holidays. Response times count only during these hours and mean acknowledging and starting to assess a request, not a guaranteed resolution time.
Checks, maintenance, support, communication, testing, deployment and reporting count towards the included hours. Unused hours do not roll over. Additional work: €60/hour excl. VAT, only with prior approval. Larger development is quoted separately. Warranty-covered fixes do not count towards the plan's hours.
Initial audit and handover, stabilisation, hosting, licences and third-party services are quoted separately. Monitoring scope, incident priorities and service commitments are confirmed in the agreement. Support outside service hours requires a separate agreement.
WHAT WE CAN TAKE CARE OF
Availability checks and alerts.
Security updates and bug fixes.
Backup checks and recovery tests.
Small changes and integrations.
A CONTROLLED HANDOVER
We discuss the system’s purpose, technologies, current problems and expectations, and check whether we can help.
A separately agreed paid audit reviews code, deployment, access and risks. You receive a handover plan and prioritised recommendations.
We agree responsibilities and establish access and procedures. Any initial stabilisation is quoted before work begins.
We work to agreed priorities and scope. You get visibility into completed work, outstanding risks and next steps.
REAL PROJECTS
See what we have built.
FAQ
Yes, following technical assessment. We need authorised access to source code and infrastructure, plus available documentation. If a handover is not technically or economically sensible, we explain why and discuss alternatives.
Not automatically. We assess it first. Stabilisation and incremental improvements often make sense; we recommend a larger rebuild only with specific justification.
Support is available Monday–Friday, 10:00–20:00 Europe/Bratislava time, excluding Slovak public holidays. Response times count only during service hours under the agreed plan. Response means starting to address an issue; resolution depends on its cause and available access. Unlimited service and 24/7 on-call coverage are not included by default.
It can include reserved capacity for smaller changes. Larger features or migrations are scoped and approved separately.
This service covers applications, internal systems, ERP and their associated operations. Routine computer, printer and office-network support is outside its scope.
